Why does my Ibotta app keep crashing?

Try clearing the history/cache and closing all other open apps. Another app might be taking over your device performance or running in the background.

Why is the Ibotta app not working?

First, try updating both the partner app and the Ibotta app from the Google Play or Apple App Store. This ensures that both parties are working on their latest version for optimal performance. When you access the retailer through the Ibotta app, it should refresh a web connection and perform optimally.

Is the Ibotta site down?

ibotta is UP and reachable by us.

How do I reset Ibotta app?

Android

Force close the Ibotta app (see above).
Close all open apps. Swipe up on all open applications.
Restart your device.
Update to the latest version of Ibotta.

What to do if you are having a problem with Ibotta?

Swipe right on Ibotta or tap the ‘X’ in the right-hand corner. Force close the Ibotta app (see above). Close all open apps. Swipe up on all open applications. Restart your device. Update to the latest version of Ibotta. If you are still having trouble with a portion of the app, please contact the Care Team through the Help Center.

How can I update Ibotta to the latest version?

Depending on your device and version, open the Task Manager/Switcher. Swipe right on Ibotta or tap the ‘X’ in the right-hand corner. Force close the Ibotta app (see above). Close all open apps. Swipe up on all open applications. Restart your device. Update to the latest version of Ibotta.

How do I close the Ibotta app on my phone?

What to do if an app is having trouble loading?

Try toggling to wifi when you’re at home. The app won’t connect on wifi. Try clearing the history/cache and closing all other open apps. Another app might be taking over your device performance or running in the background. The app just keeps spinning no matter what. There may be a larger scale issue.